FAQ

vp FAQ — Bonus, Deposits, Withdrawals and More

This page provides detailed answers to the most frequently asked questions from vp users. From welcome bonus terms to bKash withdrawals, live casino table limits, and responsible gambling rules — you will find clear, straightforward information here on all these topics. If you cannot find the answer to your question, our 24/7 support team is always available.

Table of Contents

Bonus

Welcome Bonus

New vp members can receive a 100% bonus on their first deposit. The questions below cover how to claim the bonus, wagering conditions, and how the calculation works. You can read the full bonus policy on the terms and conditions page.

The welcome bonus activates after you make your first deposit on a new vp account. Log in, go to the deposit option, and add funds — a 100% bonus is added automatically, up to ৳8,000. For example, if you deposit ৳1,000, you get an extra ৳1,000 bonus, bringing your total balance to ৳2,000.

No. The vp welcome bonus applies only once per member, on the first deposit only. If the same person tries to claim the bonus again by opening a new account, both accounts may be suspended. For subsequent deposits, vp's weekly reload and other offers are available.

The wagering requirement for the vp welcome bonus is 15 times the bonus amount. That means you need to place bets totalling 15 times the bonus before you can withdraw it as cash. Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, total wagering = ৳1,000 × 15 = ৳15,000. If you deposit ৳16,200 and receive the maximum ৳8,000 bonus, wagering = ৳8,000 × 15 = ৳1,20,000.

Most slot games on vp and certain casino games count toward bonus wagering. However, not all games may contribute equally — some games contribute only partially. For accurate details, check the terms and conditions page or ask in live chat. Playing vp slots generally counts in full.

No. You must complete the wagering requirement before withdrawing any winnings from the bonus. However, your own deposited amount — that is, the original deposit excluding the bonus — may be withdrawable while wagering is still in progress, depending on the terms. Contact vp's support team for details.
Deposit

How to Deposit

Depositing on vp is simple and fast — you can add funds using all popular mobile banking methods in Bangladesh. The questions below cover everything you need to know about deposits.

vp currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank and BRAC Bank). The minimum deposit is ৳300 for all methods. Choose whichever is most convenient for you — funds are generally credited quickly with every method.

vp does not charge any deposit fees. However, your mobile banking provider or bank may apply their own service charges — that is entirely governed by their own policies. Before depositing, make sure you are aware of any charges on your bKash, Nagad, or Rocket account.

Log in to vp, go to the deposit section, select bKash as the payment method, and enter the amount. Then send money from your bKash to the number provided. Once you submit the transaction ID, your balance is updated quickly. If you run into any issues, share a screenshot in live chat.

Wait a few moments after completing the deposit. Balances usually update within a few minutes. If more than 15 minutes have passed, contact vp's 24/7 live chat with the payment reference number or a screenshot. Bank transfers may take a little longer.

The minimum deposit on vp to start any game — slots, live casino, or sports betting — is ৳300. This applies to all deposit methods without exception. You can deposit any amount above ৳300 without any issue.
Withdrawal

How to Withdraw

Withdrawing your winnings from vp is straightforward and fast. Below are answers to the most frequently asked questions about withdrawals — from minimum amounts to withdrawing at night or on weekends.

Yes, vp has no set time restrictions on withdrawals. You can request a withdrawal at any time — day, night, or holiday. Funds typically arrive within 15 minutes to 2 hours. Bank transfers may be affected by the bank's own operating hours.

No. For security reasons, vp only processes withdrawals to accounts registered in the member's own name. Whether you withdraw via bKash, Nagad, Rocket, or bank transfer, the receiving account must be in your name. Withdrawal requests to someone else's number may be declined.

The minimum withdrawal amount on vp is ৳500. Requests below this amount cannot be processed. Once your balance reaches ৳500 or more, you can request a withdrawal at any time.

vp withdrawals are usually completed within 15 minutes to 2 hours. bKash payments typically arrive within this time. If 2 hours have passed, contact live chat with your transaction reference number.

To withdraw winnings earned from a bonus, you must first complete the wagering requirement. For the welcome bonus, this is 15 times the bonus amount. Once wagering is complete, all bonus winnings move to your main balance and can be withdrawn as long as the amount is at least ৳500.
Responsible Gaming

Responsible Gaming & Safety

vp believes that responsible play is essential for healthy entertainment. You will find detailed guidelines on the Responsible Gaming page. Below are answers to questions related to responsible gaming.

Contact vp's 24/7 live chat support directly and they will assist you. You can also find detailed information about deposit limits, cooling-off periods, and self-exclusion options on vp's Responsible Gaming page. Staying aware of your own playing habits is the best practice.

To open an account at vp and participate in any game, you must be 21 years of age or older (21+). Proof of age may be requested during account verification. Keeping minors away from gaming is our shared responsibility.

Yes. vp gives members the option to set their own deposit limits to keep their spending within budget. Daily, weekly, or monthly limits can be set. To activate this feature, make a request through your account settings or via live chat.

With a cooling-off period, a member can temporarily suspend playing on their account for a set number of days. Self-exclusion is a longer-term break — during this time, you cannot log in to your account at all. Both options can be activated through vp support.
Live Casino

Questions about Live Casino

At vp Casino, you can play a variety of live games with real dealers, including Baccarat, Roulette, Teen Patti, and Andar Bahar. Below are answers to frequently asked questions about live casino.

vp's live casino has different minimum and maximum bet limits at different tables. Generally, low-limit tables are available for players with smaller budgets, and premium tables are available for high-stakes play. The specific limits for each table are displayed on screen when you enter the game lobby.

Teen Patti is a three-card game — each player receives three cards and the player with the best hand wins. In Andar Bahar, the dealer places one card face up and you bet on whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) side. Both games are easy to learn and fast-paced.

In Baccarat, you bet on one of three outcomes: "Player", "Banker", or "Tie". The side whose total card value is closest to 9 wins. 10s and face cards are worth zero; all other cards are worth their face value. If either side draws, both may receive a third card according to fixed rules.

Live roulette offers a variety of betting options. Inside bets let you bet on one or a few specific numbers, with higher payouts but lower probability. Outside bets let you bet on red or black, odd or even, or groups of numbers — with higher probability but lower payouts. European roulette has a single zero.

Yes, vp's live casino is fully mobile-friendly. You can play at live tables from both Android and iOS devices through a browser or the app. The vp Android APK and iOS app are available through official channels. Use a fast internet connection for the best experience.

Still have questions? We're always ready

If your question wasn't answered above, don't worry. vp's support team is available in Bengali and English, seven days a week, 24 hours a day. Live chat is the fastest way to get help.

Live Chat 24/7 instant support
Email Support [email protected]

More you can learn about

Sports Betting

Find detailed information about odds, markets, and betting for cricket, football, and more on this page.

Read the vp Sports Betting Guide

Virtual Sports

Visit this page to learn about the rules and markets for betting on 24-hour virtual matches.

Explore vp Virtual Sports

Slots

Learn about hundreds of slot games from PG Soft, JILI, Pragmatic Play and more, including RTP and bonus features.

Browse vp slots games