Privacy Policy

vp is an online gaming and sports betting platform serving Bengali-speaking users in Bangladesh. This privacy policy applies to vp's website, mobile application and all associated digital channels.

This document tells you what kind of information vp collects from you, why it is collected, how it is processed and how it is kept secure. By using our services, you agree to the terms of this policy.

To learn about other obligations related to using vp's services, please read our Terms and Conditions, which describe account management, bonus use and the general conditions of the service in detail.

vp collects two types of data — information you provide directly and information collected automatically. Details of each category are given below.

2.1 Information You Provide

Information you give us during account registration and use of the service includes:

• Full name, date of birth and national ID details
• Mobile number and email address
• Bank account details, bKash, Nagad or Rocket mobile financial service numbers
• Transaction details related to deposits and withdrawals
• Messages and requests you send to customer support
• Documents submitted for identity verification

2.2 Automatically Collected Information

When you use the vp platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Pages visited, time spent and navigation patterns
• Game play history and betting records
• Session duration and login activity
• Referral source and campaign information

vp uses your data only for specific and legitimate purposes. We do not collect unnecessary data and do not use it beyond the purpose for which it was collected.

• For creating, verifying and managing accounts
• For processing deposits, withdrawals and financial transactions
• For fraud prevention, security checks and identity verification
• For providing customer support and resolving complaints
• For sending information about bonuses, promotions and rewards (with your consent)
• For improving platform performance and reviewing user experience
• For meeting legal obligations and producing regulatory reports
• For implementing responsible gaming policies

vp takes responsible gaming seriously. Reading our Responsible Gaming Guidelines will show you how we use user data to maintain a safe gaming environment.

vp's website and application use cookies and similar tracking technologies. These technologies help maintain service quality and improve the user experience.

4.1 Types of Cookies

• Essential cookies: Required for login sessions, security checks and core functions; the service cannot work properly without them
• Functional cookies: Used to remember your preferences, language settings and account configuration
• Analytics cookies: Collect platform usage statistics to help improve the service
• Marketing cookies: Display relevant ads and promotions based on your consent

4.2 Cookie Controls

You can turn off non-essential cookies at any time through your browser settings. Please note that disabling some cookies may cause certain platform features to stop working correctly. On the vp mobile application, tracking preferences can be changed from the app's settings.

vp does not sell your personal data or share it with third parties for commercial purposes. However, limited data may need to be shared with trusted partners to operate the service.

5.1 Who Data May Be Shared With

• Payment processors: bKash, Nagad, Rocket and bank transfer providers receive the information needed to verify transactions
• Identity verification services: Reliable third-party services may be used to verify accounts
• Game providers: Gameplay data is shared with game studios for technical requirements; this ensures the fairness and integrity of games
• Security services: For fraud detection and cybersecurity
• Legal authorities: Where required by court order or legal obligation

5.2 Protection of Data Transfers

Whenever data is shared with a third party, a confidentiality agreement is in place and they may use that data only for the specified purpose. vp ensures that all partners comply with appropriate data protection standards.

vp uses industry-standard technology and processes to protect your data. Our server infrastructure is equipped with advanced encryption and multiple security layers.

6.1 Security Measures

• All data transmission secured with SSL/TLS encryption
• Stored data protected with AES-256 encryption
• Two-factor authentication (OTP) system
• Regular security reviews and penetration testing
• Data access is strictly controlled — only authorized staff can view limited data
• 24/7 security monitoring and detection of unusual activity

6.2 Data Retention Period

vp retains your data only for as long as necessary to provide the service or meet legal requirements. Some data may be kept for a set period after an account is closed, such as financial transaction records retained due to legal obligations.

6.3 Response to a Data Breach

If a security breach occurs that could put your data at risk, vp will notify you as quickly as possible. We will take immediate steps to limit the damage and carry out the necessary corrective actions.

vp believes you should have control over your own data. Your rights are outlined below.

7.1 Right to Access Your Data

You can find out at any time what information vp holds about you. Personal information can be viewed by logging into your account; you can contact the support team for more detail.

7.2 Right to Correct Your Data

If any of your information is incorrect or incomplete, you can request a correction. Some information can be changed directly from account settings; changes to identity-related information may require verification.

7.3 Right to Delete Your Data

You can request deletion of your data by closing your account. However, some data may need to be retained for a set period due to legal, regulatory or financial obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can cancel your subscription at any time. Notification preferences can be changed from account settings.

7.5 Right to Data Portability

You can request a copy of your data held at vp. Submit a request to support and it will be provided within a reasonable time.

All vp services are for persons aged 21 and above only. We do not knowingly collect any data from minors.

Age verification is in place during the registration process. If a user creates an account with false information and it is later found that they are a minor, that account will be closed immediately and the associated data will be deleted.

vp may update this privacy policy from time to time. Revisions may be made due to service improvements, technology changes or legal requirements.

If any significant changes are made, we will notify you at your registered email or mobile number. Continued use of the platform after a change indicates that you have agreed to the updated policy.

Previous versions of the policy are kept in an archive and may be made available on request through support. Please contact us for any questions about policy changes.

For general questions and answers about our platform, you can visit the FAQ section, which covers frequently asked questions on various topics including privacy.

If you have any questions, concerns or complaints about this privacy policy, please contact us. vp's data protection team will review your request and respond as promptly as possible.