Responsible Gambling — your control, your choice
vp believes gambling is entertainment, not a burden. Here you can set your own limits, take a break when needed, and reach out for support. Keeping your experience safe and enjoyable is our goal.
When does gambling become a problem?
Online casino and sports betting are popular entertainment for millions of people. But like any form of entertainment, there is a healthy limit. When gambling stops being fun and starts causing financial pressure or emotional distress, it is time to pause.
Every account holder at vp must be at least 21 years old. This is not just a rule — it is our firm commitment that we will not make any form of gambling accessible to minors. Our Terms and Conditions cover this in detail.
Responsible gambling means playing within your means and your time. vp wants you to never chase losses with larger bets out of desperation, and never let gambling come before your relationships with family and friends. Our Privacy Policy also explains how your information is kept secure.
Before you start, ask yourself — is this for fun, or for another reason? Never spend more than your set budget. If you feel gambling is getting out of control, use the tools and support options below.
Tools to keep yourself protected
vp gives you full control over your gambling. Use the tools below to set limits or temporarily close your account at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a waiting period.
Session Time Limit
Decide in advance how long you will play. When the set time is up, your account will automatically end the session and you will receive a notification.
Loss Limit
If you lose more than a set amount, your session or account will be stopped automatically. This helps prevent desperate attempts to chase losses.
Cooling-Off Period
You can pause your account for 24 hours to 30 days. You will not be able to log in during this time, but your account will return to normal once the period ends.
Self-Exclusion
If you need a long-term break, you can close your account for 6 months or permanently. While self-exclusion is active, no new account can be opened.
Reality Check Reminder
A pop-up will appear at regular intervals showing a summary of your session time and spending. This helps you stay aware and stop at the right time.
To learn more about these tools, read our FAQ. Contact our 24/7 live chat for help changing any setting.
Recognise the warning signs
Certain behaviours indicate that gambling is no longer enjoyable. If you notice these signs in yourself or someone close to you, seek help.
Spending beyond budget
Repeatedly spending more than your set budget, or placing bets using borrowed money or savings, is an important warning sign.
Chasing losses
Repeatedly placing larger bets to try to win back lost money — this cycle is hard to break.
Withdrawing from family
Spending less time with family and friends because of gambling, and strain appearing in relationships.
Disrupted sleep and daily routine
Playing late into the night, losing focus at work or studies, and disruption to normal daily life.
Anxiety when unable to play
Feeling restless when there is no opportunity to play or during a break, and repeatedly thinking about gambling.
Hiding from family
Hiding or lying to family about how much you are playing or how much you have lost.
The age commitment
All casino and betting activity at vp is for those aged 21 and over only. Age is verified at registration and additional identity confirmation may be requested if needed.
If there are minors in your household, make sure they cannot access your account or device. Using parental control software is an effective measure.
How does self-exclusion work?
Self-exclusion is a feature that lets you voluntarily block access to your account for a set period. It is not a punishment — it is a protective step that you choose for yourself.
- Go to Account Settings and find the "Responsible Gambling" section.
- Select the self-exclusion period — 6 months, 1 year, or permanently.
- A verification code will be sent to your registered email for confirmation.
- Once you confirm with the code, your account will be closed immediately.
- Your account cannot be reactivated before the self-exclusion period has ended.
If you have trouble setting it up yourself, let our support team know via 24/7 live chat or email — they can assist in both Bengali and English.
Where to get help?
If you are struggling, you do not have to face it alone. vp support and professional advice are both available to you.
vp 24/7 Live Chat
Our support team is ready to help in Bengali at any time, for any question. Log in to your account and start a live chat.
Email Support
Contact us by email for detailed issues — we respond in both Bengali and English.
[email protected]Family and Friends
Talk openly with those close to you. Support from family often opens the door to professional help and reduces isolation.
Mental Health Counsellor
Mental health specialists are available at various hospitals and clinics in Bangladesh. Gambling addiction is a treatable condition — do not hesitate to seek professional advice.
Community Support Groups
Sharing experiences with others facing the same difficulties can be beneficial. Mental health support groups in Bangladesh are becoming increasingly active.
Information and Self-Assessment
Our FAQ contains questions and answers on responsible gambling. Read through the self-assessment questionnaire to understand for yourself whether you need support.
Responsible Gambling FAQ
Find answers to common questions here.