vp Terms and Conditions

1 Introduction and Definitions

These terms and conditions ("Terms") govern the use of the vp platform and all associated services. "Platform" refers to vp's website, mobile application and any other digital channel through which services are provided.

1.1 Applicable Definitions

• "User" or "Member" — a person who is registered on vp and uses its services.
• "Account" — the personal account created for each member upon registration.
• "Balance" — the total of real money deposited into an account plus any applicable bonus funds.
• "Bonus" — a promotional reward granted by vp, which may be withdrawn after the specified wagering requirements are met.
• "Wagering" — the requirement to place a specified amount in bets before bonus funds can be withdrawn.

1.2 Structure of the Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Guidelines, form a complete legal agreement. Any change to any one part of these documents applies to the agreement as a whole.

2 Eligibility and Registration

2.1 Age and Residency Requirements

To open an account and use vp's services, a user must be at least 21 years of age. Failure to provide valid proof of age may result in the account being suspended or closed at any time.

2.2 One Account Policy

Each person is permitted only one account. Opening multiple accounts under the same identity, from the same device, or using the same payment method is strictly prohibited. If this rule is violated, all associated accounts and any bonuses held in them will be forfeited.

2.3 Providing Accurate Information at Registration

All information provided at the time of registration must be complete, truthful and accurate. Providing false or incorrect information may result in account closure and forfeiture of deposited funds. vp may request relevant documents at any time for identity verification purposes.

3 Account Management

3.1 Login Credential Security

It is the member's responsibility to keep their account username and password completely confidential. vp is not responsible for any loss resulting from third-party access to an account. If a password is forgotten, it can be recovered by sending an OTP to the registered mobile number.

3.2 Account Verification

vp reserves the right to verify a member's identity at any stage. A national ID card, passport or equivalent document may be requested. If documents are not submitted, the withdrawal process may be temporarily suspended.

3.3 Updating Contact Information

If a registered mobile number or email address changes, the member must notify vp support immediately. vp bears no responsibility for any messages or notifications sent to outdated contact details.

4 Deposits and Withdrawals

4.1 Accepted Payment Methods

Deposits and withdrawals on vp are currently supported via bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other commercial banks). Cryptocurrency and other methods are not accepted.

4.2 Minimum Limits

• Minimum deposit: ৳300 for each method.
• Minimum withdrawal: ৳500.

4.3 Withdrawal Processing Time

Withdrawal requests that are successfully submitted are generally processed within 15 minutes to 2 hours. However, processing may be delayed if identity verification is pending or unusual activity is detected.

4.4 Payment Detail Matching

The account or mobile number used for a withdrawal must match the same payment details used at the time of deposit. Funds will not be sent to third-party accounts.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000, and ৳1,000 × 15 = ৳15,000 must be wagered before withdrawal.

5.2 Ongoing Promotions

• vp Weekly Reload Reward — 20% bonus on any deposit once per week, up to ৳5,000; wagering 18x; minimum deposit ৳300.
• vp Slots Festival Bonus — 30% bonus on deposits for slot games every Monday, up to ৳8,000; wagering 20x; minimum deposit ৳300.
• vp Cricket Champion Offer — weekly 25% bonus on cricket betting, up to ৳6,000; wagering 15x; minimum deposit ৳300.
• vp Birthday Special Gift — reward of up to ৳2,000 on your birthday; wagering 10x.
• vp Refer a Friend Reward — up to ৳3,000 for each successful referral; wagering 12x.

5.3 General Bonus Rules

• Multiple welcome bonuses cannot be applied to one account at the same time.
• Bonuses must be wagered only through valid betting or gameplay.
• vp reserves the right to forfeit bonuses if promotion abuse or pattern betting is detected.
• No bonus is directly withdrawable as real money.

6 Gameplay and Betting

6.1 Game Results

All games offered on vp are operated from the servers of third-party game providers. Game results are determined by a random number generator (RNG) that is independently tested. No game result is controlled or altered by vp.

6.2 Technical Issues

If your internet connection drops or your device experiences a problem during play, the game result is saved on the server. You can resume the game from where it left off once you reconnect. However, if a serious error occurs in vp's own systems, the bet amount for the affected round may be refunded.

6.3 Sports Betting Rules

For sports betting, odds are fixed and do not change after a bet is placed. If a match is cancelled or postponed, the bet amount will be refunded or the bet will be voided. In a multi-bet, if one selection is voided, the remaining selections remain valid.

7 Responsible Gaming

vp believes that betting is a form of entertainment and should be enjoyed responsibly. We have put a number of measures in place to protect our members.

7.1 Self-Protection Tools

• Deposit Limits: Members can set daily, weekly or monthly deposit limits.
• Self-Exclusion: Any member can temporarily suspend their account for a set period.
• Permanent Closure: Anyone who feels that gambling is harmful to them can request permanent account closure.

More information on this is available in our Responsible Gaming Guidelines, where you will also find details of support organisations.

7.2 Protection of Minors

All vp services are prohibited for anyone under the age of 21. Parents or guardians can use parental control software on their devices to prevent minors from gaining access. If an account belonging to a minor is identified, it will be closed immediately.

8 Data and Privacy

vp gives the highest importance to protecting members' personal data. All data is secured through SSL encryption. The complete policy on data collection, storage and use is described in detail in our Privacy Policy.

8.1 Purposes of Data Use

• Identity verification and ensuring account security.
• Payment processing and management of financial transactions.
• Informing members about relevant promotions and offers (where consent has been given).
• Monitoring and supporting responsible gaming practices.

8.2 Sharing Data with Third Parties

Members' personal data is not sold to any third party for marketing purposes. However, necessary data may be shared with designated partners for payment processing and game operation purposes.

9 Prohibited Activities

Any of the following activities is strictly prohibited and may result in account closure and forfeiture of balance:

• Money laundering or depositing funds from illegal sources.
• Advantage betting carried out with the intent of circumventing bonus terms.
• Operating multiple accounts under the same identity or different identities.
• Exploiting technical errors or software bugs to gain an unfair advantage.
• Conducting betting or gameplay through automated software, bots or scripts.
• Attempting unauthorised access to the platform's technical infrastructure.
• Harassing, threatening or engaging in abusive behaviour toward other members.

10 Suspension and Account Closure

10.1 vp's Right to Suspend

vp reserves the right to temporarily suspend any account without prior notice, particularly where a breach of the terms is suspected. If no breach is found after investigation, the account will be restored.

10.2 Consequences of Permanent Closure

If an account is permanently closed due to a breach of the terms, the associated bonus balance will be forfeited. However, any verified real money balance may be returned under specified circumstances.

10.3 Voluntary Closure by the Member

Any member may voluntarily close their account. In this case, the withdrawable balance will be returned within the specified timeframe. Any pending bets or wagering requirements must be settled before closure.

11 Limitation of Liability

vp aims to ensure the highest quality of service, but will not be held liable in the following situations:

• Loss caused by internet connection problems or faults with the user's device.
• Technical problems on the part of third-party game providers.
• Service disruptions due to unavoidable causes (natural disasters, cyber attacks).
• Loss resulting from a member's mismanagement of their own login credentials.

vp's maximum liability for any service failure is limited to the value of the transaction in question.

12 Dispute Resolution

12.1 How to Submit a Complaint

If a member has a complaint, they must first contact vp's customer service via 24/7 live chat or email (in Bengali or English). The complaint will be reviewed within a set timeframe.

12.2 Appeals Process

If a member is not satisfied with the initial decision, they may request a review. Submitting relevant game logs, transaction details, or other supporting evidence will be helpful in such cases.

12.3 Impartial Resolution

vp is committed to resolving disputes fairly by considering the perspectives of both parties. In disputes regarding game outcomes, server logs will be treated as final evidence.

13 Changes and Amendments

vp reserves the right to change or amend these terms and conditions at any time. For significant changes, members will be notified through their registered contact method or via a notice on the platform.

If a member continues to use the platform after any changes, they will be considered to have accepted the updated terms and conditions. It is therefore each member's responsibility to visit this page regularly.